When choosing credit collection services that are ideal for your own billing collection program, you will have to keep two major points in mind. First, and most obvious, look for trustworthy and experienced credit collection companies, not general industry debt collectors. This is clearly not revolutionary advice; the mistake many doctors make is just stopping here believing when they have a credit collection service this is adequate. In order to maximize the payments on your past due accounts, as well as have a good doctor-patient relationship, you have to take one more step.
The second, and key, element to take into consideration is that the credit collection services understand and have collected to your specialty. It may take a bit more hours to find a skilled agency, but the results is going to be well worth the cost, and possibly even impact your patient’s health.
Consider, as an example, if your specialty is psychology. Many psych patients are dealing with issues that impact their emotional well being, some for the extent in which the added stress of collections might be detrimental with their health. A general industry collections agent probably does not have experience dealing both firmly but sensitively with psych patients; using hardball collections tactics could have serious consequences on the patient whom, for instance, you just kept from committing suicide some time ago. A collections agent that has expertise in this field does, however, and will not just work to collect past due bills, but will achieve this in a manner which is sensitive to the situation in the patient.
Similarly, a collections agency that specializes in chasing down deadbeat Dads who don’t pay their children support are probably not really a good match for dealing sensitively along with your patient who is coping with heart surgery. Choosing credit collection services with specific expertise in your field will both maximize results and benefit your patients.
Be skeptical of Flat Fee Collections. Whilst the flat fee collections approach is usually cheaper initially, you need to wonder how motivated the credit collection agencies are going to be to gather your cash when they have previously been paid theirs upfront. Most collection agencies work on the percentage basis and do not get paid until you get paid, until you have chosen an “early out ” program. (“Early Out” describes outsourcing your unpaid claims with an earlier time compared to more familiar AR Recovery Program, which can be usually after 120 days.)
Other Considerations: Be Sure They Are Licensed. In the event the credit collection services are not licensed, you happen to be liable should they violate any collection laws. On that note, make sure they adhere to the Fair Debt Collection Practices Act (FDCPA), which issues specific guidelines on collection practices.
Make Sure They Are Insured and Bonded. This makes sure that in the event of a lawsuit, the company could have the financial resources to fund any related legal fees.
Insist upon a Hold Harmless Agreement. This written agreement will protect you from any legal liability when the agency violates any collections laws or practices. Unless you get this agreement on paper, you may take place accountable for their collections practices because you hired these to do your collections.
Ascertain the Credit Collection Services Rate Of Success. Obviously, the higher the rate of success the better, but keep in mind that the percentage they charge will likely be higher as well.
Do they employ Skip-Tracing? Patients who have moved rather than left a forwarding address–whether deliberately skipping town on the debt or simply just not remembering get in touch with your workplace–can be a challenge to monitor down. Utilizing a credit bad yvewzf collections service which employs this procedure can improve your collection rate. Following these tips when choosing your credit collection services can greatly increase the amount you will collect on your own past due accounts.